Refund policy

If the information you seek is not found below, please email it to us at hello@l1vin.com and we will get back to you as soon as we can.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

For all International orders, we are not responsible for any duty / import / taxes / customs / etc charges that you may incur. You will have to check with the respective shipping company to arrange for respective duty / import / taxes / customs / etc charges incurred.

Refunds

Due to the nature of the products [Food supplement / External Analgesic] , all goods are not refundable and returnable due to hygiene reasons. 

If however it is a mistake on our part / the products are damaged in delivery / etc, please email us at hello@l1vin.com with your ORDER NUMBER, what the issue is and we will work out how best to perform an Exchange / Return / Refund.